Privacy Policy

1. Introduction

AMAYA, operated by Sarin Group, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our properties and services.

2. Information We Collect

Information You Provide:

Name, email address, phone number, and postal address

Booking and reservation details

Payment information (processed securely through third party providers)

Correspondence and enquiries submitted through our website

Preferences and special requirements for accommodation or dining

Information Collected Automatically:

IP address and browser type

Pages viewed and time spent on our website

Referring website and navigation patterns

Device information and operating system

Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

Process bookings, reservations, and property enquiries

Provide customer service and respond to your requests

Send booking confirmations and important updates

Improve our website functionality and user experience

Conduct marketing communications (with your consent)

Comply with legal obligations and protect our rights

Analyse website usage and enhance our services

4. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for website functionality

Performance Cookies: Help us understand how visitors use our website

Functional Cookies: Remember your preferences and settings

Marketing Cookies: Deliver relevant advertisements (with consent)

You may control or disable cookies through your browser settings, though this may affect website functionality.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

Service Providers: Third parties who assist with bookings, payments, email communications, and website hosting

Business Partners: Hotel chains, restaurant operators, and property management partners

Legal Requirements: When required by law or to protect our legal rights

Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

6. Data Security

We do not sell your personal information. We may share information with:

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and financial information are retained according to applicable legal requirements.

8. Your Rights

Under New Zealand privacy law, you have the right to:

Access personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your information (subject to legal requirements)

Object to or restrict certain processing of your information

Withdraw consent for marketing communications at any time

Lodge a complaint with the Privacy Commissioner if concerns are not addressed

9. Marketing Communications

With your consent, we may send promotional emails about our properties, special offers, and services. You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email

Contacting us directly with your request

Updating your preferences through your account settings (if applicable)

10. Children's Privacy

Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Transfers

Your information may be transferred to and processed in countries outside New Zealand. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with a revised date. We encourage you to review this policy regularly.

13. Third Party Websites

Our website may link to external websites not operated by AMAYA. We are not responsible for the privacy practices of third party sites. We encourage you to review their privacy policies before providing personal information.